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General questions:
Cloudwing ERP (Enterprise Resource Planning) is a software system that allows a business to manage all its resources (finance, human resources, production, sales, etc.) in an integrated manner. This system automates business processes, optimizes data flow, and facilitates information sharing between different departments.
Cloudwing ERP systems increase efficiency, reduce costs, accelerate decision-making processes, ensure data security, and enhance customer satisfaction. Additionally, they assist businesses in monitoring and improving performance through real-time data analysis.
The implementation duration of an Cloudwing ERP system varies based on the size of the business, the complexity of existing processes, and the chosen ERP solution. Typically, this process can take anywhere from a few months to a year. The implementation process includes analysis, design, development, testing, and training phases.
Cloudwing ERP systems can usually be integrated with existing software through APIs (Application Programming Interfaces) or data integration tools. This integration facilitates data flow and ensures consistency across different systems.
The maintenance of Cloudwing ERP systems is typically carried out by the software provider through regular updates and patches. Businesses can manage system settings and configurations using their internal IT teams or by working with external service providers. Additionally, user training should be provided along with updates.
License usage:
Subscription License: It is arranged for one year. Regular payments must be made every year.
Per User License: There are 50 users as standard in the subscription license. In case of user needs over 50 users, it is charged with a per user license. It is billed with a subscription license every year.
Factors to consider during the licensing process include the size of the business, its needs, the number of users, budget, scalability of the system, and support services. Additionally, software updates and maintenance services also play a significant role.
The Cloudwing ERP system license must be renewed annually. For subscription licenses, renewal is required within one month of the expiration date. Support and software services are billed additionally.
Clauses to pay attention to in the license agreement include usage rights, limitations, support and maintenance services, updates, data security, privacy policies, and provisions related to the termination of the agreement.
Privacy and data security in Cloudwing ERP licensing are provided by special software and firewall. These measures include data encryption, access control, regular security updates and user training. In addition, data protection policies must be clearly stated in the contract.
Support & updates:
Cloudwing ERP system is provided by our support teams. This support is provided to users through various channels such as phone, email or live chat. If the support problem is software-related, support is provided free of charge. Special support requests are charged.
Cloudwing ERP usually provides major updates annually, and minor updates monthly or quarterly. Users are informed about new features and security improvements provided by the updates.
Various software measures have been taken to prevent data loss during the Cloudwing ERP system update process. Data backup is made before updates. In this way, data can be restored in case of any problems during the update.
Users can get information about updates from the Cloudwing ERP provider's web panel and customer support channels. You can also follow the updates via regular notification emails.
The cost of support services, special requests for Cloudwing ERP and post-installation training are charged extra. Software errors are provided free of charge. It is important for users to carefully examine the scope and costs of support services in the license agreement.